FAQ - Frequently Asked Questions

Here you will find frequently asked questions about our online shop and our products. If your question is not listed, you can contact us at any time via our live chat (icon below left), we are at your disposal.

Online shop

At Betolz you can conveniently pay with Klarna, Paypal, Visa or Mastercard.

Put your desired products in the shopping cart, click on the button "SECURE TO CHECKOUT", then you will get to the order overview. There you will find the "Summary & discount code" tab at the top, which will take you to the code entry field.

If you do not receive the discount code after subscribing to the newsletter, simply contact us via the live chat (icon below left) and we will send it to you as soon as possible.

Shipping & returns

You don't like your product as much as you thought. No problem! With our money-back guarantee, you can return it within 30 days of receipt. You will then get the full purchase amount back..

Personalized products are non-returnable. Goods that are made to customer specifications (made to measure or personalised) or that are clearly tailored to personal needs cannot be returned.

All information about returns can be found on our returns page here:return

Bestolz concrete

All of our products are sealed several times with a food-safe natural wax after a complex process. Thus, the concrete is water and dirt repellent.

Key holder HAMO

The price consists of a magnetic holder in the color you have chosen. If you want a set, simply put several holders in your desired color in the shopping cart.

The magnet has been proven to have no effect on the electronics of the car key, so you can attach it without hesitation.

The built-in magnet is strong and easily holds bunches of keys up to 200g, so that it is even suitable for heavy bunches.

Some keys are heavily alloyed so that they are not or only weakly magnetic. On the other hand, the usual key ring on the collar is usually not alloyed and is therefore 100% magnetic. Therefore, we recommend that you hang your waistband on the ring.

The strong adhesive pad sticks very well even on rough surfaces, so you can use it on both wallpaper and plaster without hesitation.

Bowl Patera

On our product pages you will find a size guide for our 3 bowl sizes. To do this, measure your dog's shoulder to the floor. Our recommendations are as follows: Up to 30 cm -> Size S 30-55 cm -> Size M larger than 55 cm -> Size L L