Return instructions

If our product does not meet your expectations, you can within the first 30 days after product receipt our Refund warranty use it and get your money back. We will bear the return costs.

Simply send us a message via Live chat (bottom left icon) with the word "return" + yours order no. (which you received in the order confirmation email). We will then email you a returns slip.

Please make sure you read the items in the 4 steps packed as follows so that they reach us undamaged. Thanks for your help!

Step 1

Prepare your shipping carton as shown.

step 2

Put your unique item(s) inside. Make sure they sit snugly in the indentation.

step 3

!IMPORTANT! Place the insert in the box as shown. The flaps must face up.

step 4

You managed! Label your package with the return label you received from us and take it to your trusted DHL shop. Your return will be accepted there and returned to us.